Supercharge Your Product Pages: Implement customer reviews and ratings


As an ecommerce store owner or manager, you’ve most likely seen a high web traffic to your site but remained puzzled on how to convert this into significant sales. You’re not alone. 

Growing web traffic is a fundamental goal for any ecommerce store owner. However, high traffic volumes don’t inherently translate to thriving business performance. What’s crucial is leveraging that online traffic into actual sales through a high conversion rate - and that’s where your product pages come into play. 

Your product pages are the critical linchpins that turn browsing visitors into paying customers. If you’re driving a substantial amount of traffic, yet seeing lacklustre conversion rates, it’s time to revamp those pages to better captivate your potential shoppers. To help you make the most of this untapped resource, we’ve curated a complete list of tips and optimisations that can significantly enhance the efficacy of your product pages and transform them into potent conversion engines. Read on to find out how to optimise your ecommerce site and improve your turnover.

Implement customer reviews and ratings

If you run an ecommerce store, you’ll understand that trust is a vital aspect of converting your website visitors into customers. Implementing customer reviews and ratings is an effective way to build this trust. A transparent display of consumer feedback helps prospective customers feel more confident about purchasing your products. 

Benefits of Customer Reviews and Ratings 

Firstly, customer reviews provide social proof, a psychological phenomenon where people tend to follow others’ opinions or behaviour. It means that if your product has high ratings and positive reviews, potential buyers are more likely to trust and buy your product. 

Secondly, reviews and ratings can impact your SEO efforts positively. The fresh, user-generated content can improve your ranking in search engines as it provides regular updates to your product pages and contains relevant keywords. 

Increasing Review and Ratings Submissions 

Of course, it may seem daunting to get your customers to leave reviews and ratings. But don’t worry, there are strategic ways to encourage them: 

  1. Email prompts: After a purchase, email your customers requesting reviews. It’s a good idea to time this appropriately, allowing a few days for them to try the product.
  2. Incentives: Offer small rewards like discount codes or loyalty points to shoppers who leave a review.
  3. Easy review process: Make it simple for the customer to offer feedback. An intuitive, streamlined interface can make the difference between a lost review and a successfully submitted one.

Remember, you should be open to both positive and negative reviews. Treat constructive criticism as an opportunity to improve. Respond to these reviews graciously, showing prospective customers your commitment to excellent customer service. 

Integrating Reviews and Ratings into Your Product Pages 

How and where you display your reviews and ratings can significantly affect their impact. An easy-to-find reviews section enables customers to swiftly glance through feedback and make informed decisions. Highlight the average rating prominently on the page and offer a functionality to sort reviews (for example, by ‘most recent’ or ‘highest rated’). Moreover, featuring some reviews on your homepage can also attract visitors to specific product pages. 


In short, customer reviews and ratings act as robust tools in your arsenal to build trust, provide consumer insights, enhance SEO and ultimately, drive conversions. 

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